Returns & Refunds

At Trwshngeβ„’, we want your shopping experience to feel simple, fair, and worry-free. If something is not right with your order, our support team is here to help.

1. Return Window πŸ›οΈ

We accept eligible returns within 30 days after your order is delivered.

To qualify for a return, the item must be:

  • Unused and in original condition
  • Returned with original packaging or tags, if included
  • Supported by proof of purchase or order confirmation

Items that are used, damaged by the customer, or missing required packaging may not be accepted.

2. How to Start a Return

To request a return, please contact us first at:

service@ifawgs.com

Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send items back without approval. Unauthorized returns may not be processed.

3. Damaged or Wrong Items πŸ“¦

Please check your package as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us promptly with clear photos and your order details. We will help arrange a replacement, refund, or another suitable solution.

4. Items That Cannot Be Returned

For safety and order protection, some products may not be eligible for return, including:

  • Perishable goods
  • Personalized or custom-made items
  • Gift cards
  • Final sale or promotional items

If you are unsure whether your item qualifies, please contact us before starting a return.

5. Exchanges πŸ”„

For faster service, exchanges are handled by returning the original item first, then placing a new order for the replacement product.

This helps ensure the new item is processed and shipped as quickly as possible.

6. EU Customer Returns

For orders delivered to the European Union, customers may cancel or return eligible items within 14 days for any reason.

The item must still be unused, in original condition, and include proof of purchase. This right is offered in addition to our standard return policy.

7. Refund Processing πŸ’³

After we receive and inspect your return, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed after refund approval, please contact us.

Thank you for choosingΒ Trwshngeβ„’. We’re committed to making every return simple, respectful, and customer-friendly.